Information
Find answers to frequently asked questions about 6 Kids and a Basket's wash, dry, fold, pick-up, and drop-off laundry services. Get the information you need to make informed decisions about your laundry needs.
Frequently asked questions
Here are some of the most common questions we receive at 6 Kids and a Basket. We hope these answers are helpful. If you have additional questions, please don't hesitate to contact us at (762)499-2692 or 6kidsandabasket@gmail.com.
What is the service area?
We service families within a 20-mile radius of 30047 (Lilburn, GA).
What are the most important details about pricing and payment options that customers should know upfront?
Payment Policy
All laundry must be paid in full before delivery.
Payment methods accepted: Venmo, PayPal, or credit card
No laundry will be returned without full payment.
Optional Note: To ensure smooth service and fast delivery, all payments must be completed before your clean laundry is returned. This helps us keep your family’s laundry safe, fresh, and on schedule.
What are the key things people should know about scheduling, changing, or canceling appointments?
1. Scheduling Appointments
You can schedule a pickup via our website, text, or phone call.
Provide your address, preferred pickup date/time, and number of 13-gallon bags.
We service families within a 20-mile radius of 30047 (Lilburn, GA).
2. Changing or Rescheduling Appointments
Need to adjust your pickup? Please notify us at least 24 hours in advance.
We will do our best to accommodate your new date/time based on availability.
Changes made less than 24 hours before the scheduled pickup may result in a rescheduling fee.
3. Canceling Appointments
Cancellations must be made at least 24 hours prior to the scheduled pickup.
Cancellations within 24 hours of pickup may be subject to a partial fee to cover scheduling and transportation costs.
All cancellations should be confirmed via text, email, or phone.
4. Payment Considerations
Payment is required before delivery of laundry.
If an appointment is canceled after laundry has been picked up and processed, payment may still apply for completed service.
5. Reliable Communication
You will receive a confirmation message when your appointment is scheduled.
Any changes, delays, or special requests should be communicated promptly so we can maintain our on-time, quality service.
Optional Friendly Note: We understand life is busy — kids get sick, schedules change, and things come up! Our goal is to be flexible while keeping your laundry service reliable. Giving us at least 24 hours’ notice helps us continue to provide efficient, dependable service to every family we serve.
What makes your wash, dry, fold, pick-up, and drop-off services stand out from other cleaning services? What should people know?
Clear, flat-rate pricing
No hidden fees or confusing charges. Our flat-rate system — $35 per 13-gallon bag for the first two bags, $25 for each additional bag — makes budgeting simple. You know exactly what you’re paying before we start.
Still have questions?
If you couldn't find the answer you were looking for, don't hesitate to reach out to us. We're here to help make laundry day easier for you and your family.
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